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What shall I do if I encounter a problem whilst abroad?

We are confident that you will enjoy your holiday but if you do encounter a problem you must immediately notify the relevant local owner, caretaker or supplier to try to resolve the problem at the time, and also contact our Helpline. A failure to do so will reduce or negate your right to claim redress from us. Our Helpline offices are manned by specialist bilingual staff. Full information on how and where to call accompanies your holiday travel documents.


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