FAQ's - Tickets and Documents
Most Commonly Asked Questions
- Where can I buy a IRL sticker?
- Why does my email confirmation not include an attachment?
- What documents do I need to travel?
- I haven't received my confirmation email. Can you send it to me again?
- When will I receive confirmation?
- Why haven't I received my ticket in the post?
- Will you confirm my details?
- The confirmation email that I received is incomprehensible, can you send me a duplicate?
- I haven't received a reference number?
- When will I receive tickets?
- What type of documents do I need for my pet?
- I've received another confirmation showing the balance, have I been charged twice?
- I have my travel document, but when will I receive my ticket?