Help & Info
About Brittany Ferries
Brittany Ferries & the Environment
- Contact us
Security and Privacy
Ferry Terms & Conditions
Holiday Terms & Conditions
Website Terms & Conditions
PETS Travel Scheme
Rights of Passengers
What to expect when you travel with us
- About Brittany Ferries
Our contact details
Reservations & Enquiries
Tel: 021 4277 801
Monday - Friday: 09:00 - 17:30 (closing for lunch between 13.00 and 14.00)
Our port office is open on Saturdays for
the arrival and departure of Pont-Aven,
from 1 April to 4 November.
Address: 42 Grand Parade, Cork
Customer Services (Complaints & Compliments)
Millbay, Plymouth, Devon
England PL1 3EW
Monday - Friday: 08:30 - 17:30
Tel: +44 (0)1752 648000
(Group = 10 passengers or more travelling in one vehicle or by foot).
Tel: 021 4277 801
Connect with us
If you believe that you have lost an item on board our ships please complete our
Lost Property Form.
Port contact details
For enquiries on or close to the day of departure, please contact our port information desks.
|Bilbao (Zierbena)||Terminal de Brittany Ferries, Puerto de Bilbao, Muelle A3. 48508||9 02 108 147|
|Caen (Ouistreham)||Avenue du Grand Large BP109 14150 Ouistreham||02 31 36 36 36|
|Cherbourg||Quai de Normandie 50100 Cherbourg||02 33 88 44 88|
|Cork (Ringaskiddy)||Ringaskiddy Co.Cork||021 437 8401|
|Plymouth||Millbay Plymouth Devon PL1 3EW||0330 159 7005|
|Poole||New Harbour Rd Poole Dorset BH15 4AJ||0330 159 7004|
|Portsmouth||Wharf Rd Portsmouth Hants PO2 8RU||0330 159 7003|
|Roscoff||BP 72 29688 Roscoff Cedex||02 98 29 28 13|
|St Malo||Gare Martitime de Naye 35400 St Malo||02 99 40 64 41|
|Santander||Estacion Maritime S/N 39002 Santander||9 02 108 147|
112 - The European emergency number
Call 112 in any emergency requiring an ambulance, the fire brigade or the police. The emergency number is reachable from fixed and mobile phones, free of charge, everywhere in the EU.
We trust you will enjoy your crossing or holiday with Brittany Ferries and would welcome your feedback, positive and negative. We understand that you may be disappointed or delighted with a particular element of your Brittany Ferries experience and may wish to share that experience with us.
Ours is a small team and we aim to respond to correspondence and calls with a personal, considered approach and this can take time. Typically an email will be acknowledged or replied to within 24 hours but more involved enquiries or complaints may take longer. Letters usually take around 5-7 days to turn around. Our Twitter and Chat response is usually immediate but of course this can change at busy times. We rarely have long queues on the telephone and again aim to speak to each client personally, avoiding scripts where possible and delivering the professional, engaged service we are famed for. We do not ask our advisors to get through calls as quickly as possible, quite the opposite, we just ask that they listen and do all they can to help each of our customers.
To send us a complaint or compliment, please email us. If you would prefer to write, our address is Brittany Ferries Customer Services, Millbay, Plymouth, PL1 3EW. If you need to call, our number is +44 (0)1752 648000. If you are not happy with the way your correspondence has been handled, or with the response you receive, you should request that it is passed to the relevant department's manager, at the same address.
If you have a complaint or claim specifically relating to Passenger Rights legislation and we've been unable to resolve it between us, CLIA UK and Ireland will also provide a complaint handling service for customers. The enforcement body for breaches of the Passenger Rights legislation will be the Marine Coastguard Agency.
Our registered address and company information
BAI sa / Port du Bloscon / BP 72 / 29680 ROSCOFF.
SA à Directoire et Conseil de Surveillance au Capital de 22 831 056€.
RCS Brest B927 250 217 - SIRET 927 250 217 00019 - Code APE 5010Z HABILITATION N° HA 029 95 0003 - TVA FR86 927250217