Website URL: http://www.brittanyferries.ie/information/contact

Plan & book your trip

Our contact details

Reservations & Enquiries

Tel: 021 4277 801

Monday - Friday: 09:00 - 17:30 (closing for lunch between 13.00 and 14.00)

Our port office is open on Saturdays for
the arrival and departure of Pont-Aven,
from March 15th to November 1st

Email: reservations@brittanyferries.ie

Address: 42 Grand Parade, Cork

Customer Services (Complaints & Compliments)

Brittany Ferries
Millbay, Plymouth, Devon
England PL1 3EW

Monday - Friday: 08:30 - 17:30
Tel: +44 (0)1752 648000

Email:
customer.feedback@brittanyferries.com

Group Enquiries

(Group = 10 passengers or more travelling in one vehicle or by foot).

Tel: 021 4277 801

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Lost Property

If you believe that you have lost an item on board our ships please complete our
Lost Property Form.

Sailing Updates

See our latest sailing information.

FAQ's

Visit our frequently asked questions.

Port contact details

For enquiries on or close to the day of departure, please contact our port information desks.

PortAddressTelephone
Bilbao (Zierbena) Terminal de Brittany Ferries, Puerto de Bilbao, Muelle A3. 485089 02 108 147
Caen (Ouistreham)Avenue du Grand Large BP109 14150 Ouistreham02 31 36 36 36
CherbourgQuai de Normandie 50100 Cherbourg02 33 88 44 88
Cork (Ringaskiddy)Ringaskiddy Co.Cork021 437 8401
PlymouthMillbay Plymouth Devon PL1 3EW0871 244 1401
PooleNew Harbour Rd Poole Dorset BH15 4AJ0871 244 1403
PortsmouthWharf Rd Portsmouth Hants PO2 8RU0871 244 1402
RoscoffBP 72 29688 Roscoff Cedex02 98 29 28 13
St MaloGare Martitime de Naye 35400 St Malo02 99 40 64 41
SantanderEstacion Maritime S/N 39002 Santander9 02 108 147

112 - The European emergency number


Call 112 in any emergency requiring an ambulance, the fire brigade or the police. The emergency number is reachable from fixed and mobile phones, free of charge, everywhere in the EU.


We trust you will enjoy your crossing or holiday with Brittany Ferries and would welcome your feedback, positive and negative.  We understand that you may be disappointed or delighted with a particular element of your Brittany Ferries experience and may wish to share that experience with us.

Ours is a small team and we aim to respond to correspondence and calls with a personal, considered approach and this can take time.  Typically an email will be acknowledged or replied to within 24 hours but more involved enquiries or complaints may take longer.  Letters usually take around 5-7 days to turn around.  Our Twitter and Chat response is usually immediate but of course this can change at busy times.  We rarely have long queues on the telephone and again aim to speak to each client personally, avoiding scripts where possible and delivering the professional, engaged service we are famed for.  We do not ask our advisors to get through calls as quickly as possible, quite the opposite, we just ask that they listen and do all they can to help each of our customers.

To send us a complaint or compliment, please email us. If you would prefer to write, our address is Brittany Ferries Customer Services, Millbay, Plymouth, PL1 3EW.  If you need to call, our number is +44 (0)1752 648000.  If you are not happy with the way your correspondence has been handled, or with the response you receive, you should request that it is passed to the relevant department's manager, at the same address.

If you have a complaint or claim specifically relating to Passenger Rights legislation and we've been unable to resolve it between us, CLIA UK and Ireland will also provide a complaint handling service for customers.  The enforcement body for breaches of the Passenger Rights legislation will be the Marine Coastguard Agency.


Our registered address and company information

BAI sa / Port du Bloscon / BP 72 / 29680 ROSCOFF.

SA à Directoire et Conseil de Surveillance au Capital de 22 831 056€.

RCS Brest B927 250 217 - SIRET 927 250 217 00019 - Code APE 5010Z HABILITATION N° HA 029 95 0003 - TVA FR86 927250217