Tickets, Documents & References

Your Selected Question

I have my travel document, but when will I receive my ticket?

Your Travel Document is your ticket. Please print the attached PDF and bring it with you when you travel.

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I’ve received another confirmation showing the balance, have I been charged twice?

If you have received more than one confirmation, please check the booking reference at the top of the document which will show a booking reference made up of two letters and five numbers, or two letters, four numbers and the letter x. For example, AB12345 or AB1234x. The most common reason for a customer to have received more than one confirmation is because the booking has been changed in some way, i.e., passenger names, or dates of travel.

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What type of documents do I need for my pet?

For comprehensive information of taking a pet abroad, please view our Pets information page for all up to date information. Click here.

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When will I receive tickets?

Tickets are sent by email within 48 hours of making your booking online

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I haven’t received a reference number?

If you have attempted to make a booking but an error occurred and you were not provided with a reference number then please call our reservation department on 021 4277 801 advising our staff of the situation before you attempt to make another booking.

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The confirmation email that I received is incomprehensible, can you send me a duplicate?

Yes, please contact us on 021 4277 801, and we will endeavor to send you a replica confirmation as soon as we can.

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Will you confirm my details?

We will confirm your booking details by email within 48 hours of you making your booking online.

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I haven't received my confirmation email. Can you send it to me again?

I haven't received my confirmation email. Can you send it to me again? Yes, please contact us on 021 4277 801, and we will endeavour to send you a replica confirmation as soon as we can.

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What documents do I need to travel?

To travel with Brittany Ferries, you will need your E-Ticket, which is sent by email within 48 hours of making your booking online. Other documentation that you will need is a valid passport, and motoring insurance details.

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When will I receive confirmation?

Confirmations are sent by email within 48 hours of making your booking online

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Why haven’t I received my ticket in the post?

We send confirmations and ticket by email, for all bookings made online.

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Where can I buy a IRL sticker?

We have a supply of IRL stickers at the port of Cork which can be requested when you check-in. Please note that IRL stickers are not required for new-style registration plates showing the EU flag.

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