Advice for passengers with special needs

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I am registered disabled. How do I book?

If you travel with a pre-diagnosed condition then travel is entirely at your own risk and you should obtain advice from your own doctor before travelling. If you are travelling as a disabled passenger then please notify us at the time of booking and on arrival at the port, so that we may endeavour to accommodate your needs. We have a number of cabins adapted for disabled passengers and lift facilities for ease of movement between most decks; however, facilities are limited on several of our vessels so please enquire at the time of booking. Our staff will also be pleased to provide information on the suitability of accommodation for people with disabilities. Disabled cabins can now be booked on the website.

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Do you carry pregnant women?

We are unable to transport anyone who is 32 weeks (28 weeks for High Speed services) or more pregnant at the time of travel or those with pregnancy complications.

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Are there any medical services onboard?

Limited medical services may be available on board. Where they are, there may be a charge for their use. Any special needs or boarding arrangements must be clearly specified at the time of booking.

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Can I book a disabled cabin online?

Disabled cabins can be booked on the website, due to a limited number of these cabin types we recommend that you book early. If these cabins are available they will be displayed on step 3 of the booking engine.

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Can I be parked near a lift?

Please complete the "Passenger Details" section on the fifth step of your online booking, advising us of all necessary information. When you arrive at the port when travelling in a vehicle, sticker/s indicating your special needs will then be applied to your windscreen. This allows the loading officer to identify your vehicle, you may also be asked to switch on your hazard warning lights. The vehicle will be directed into a specific lane to allow for suitable loading to give better access to the ship’s lifts. The loading configuration and constraints of each ship will vary and there is no need to worry if many other cars are loaded whilst you are still waiting to go on board. Proximity to the lifts will also depend on the number of vehicles on the sailing with ‘special needs ’passengers. We ask that passengers with special needs inform us, well in advance of their travel dates, of any special requirements. These must be clearly specified at the time of booking. You must arrive at least 90 minutes prior to the departure time in order for us to park your vehicle close to a lift.

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What disabled facilities are there on board?

Due to the number of vessels we have in our fleet, our reservations staff will be able to advise you of the facilities available on each of our ships, the routes they operate and the various passenger terminals we use. Please call our Reservations Department on 021 4277 801.

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Are there any wheelchairs onboard?

There are a limited number of wheelchairs for passenger use on board. These are subject to availability and cannot be pre-booked and should be requested as soon as possible after boarding.

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Can I arrange wheelchair assistance?

For any special requirements, please call our reservations team on 021 4277 801.

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