Amendments & Cancellations

Your Selected Question

What are the cancellation charges on a ferry booking?

Application for any refund must be made within 4 weeks and you will then receive a refund based on the following scale, although promotional fares are non-refundable. In the case of credit/debit cards, we can only refund to the card used for the original payment.

The travel voucher has a validity of 2 years from date of travel and cannot be converted into cash. Insurance premiums are non-refundable and non-transferable.

If cancellation of accommodation booked through our hotel booking service is effected within 48 hours of outward departure, then a 100% cancellation charge will apply.

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How do I cancel my Brittany Ferries holiday?

If you have to cancel your Brittany Ferries holiday booking at any time, you must do so in writing if you have booked direct with Brittany Ferries. If you have booked through an agent then by whatever means they stipulate. The Brittany Ferries address to which to write to in order to cancel your holiday is:

Brittany Ferries
Tourist House
42 Grand Parade
Cork
Eire

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What are the holiday cancellation charges?

You will incur charges on a scale related to the period of notice given to us. The scale is shown below:

Period before scheduled departure date within which notification is received by Brittany Ferries. Amount of cancellation charge (expressed as a % of total booking price, excluding insurance premium).

More than 42 days Deposit
29 - 42 days 30% or deposit if greater
15 - 28 days 50% or deposit if greater
2 - 14 days 75% or deposit if greater
Within 2 days of scheduled departure date 100%

No refund will be given for any unused part of an inclusive holiday or for the ferry travel booked in conjunction with an inclusive holiday. Personal travel insurance and vehicle assistance premiums are also non-refundable and non-transferable.

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Can I transfer my Brittany Ferries holiday booking into someone else’s name?

If you are prevented from travelling (not merely disinclined) you may transfer your booking to another person. You must give notice in writing and enclose a €25.00 administration fee per booking. The personal insurance premiums are not refundable or transferable and the new party will also be required to have insurance.

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Can I change my Brittany Ferries holiday booking?

If you wish to change your holiday arrangements and you have paid a deposit or the full amount, we will do all we reasonably can to accommodate your new requirements, subject to you paying an administration fee of €25.00 (per booking) plus any tariff increase for your new holiday requirements. Excluding a pre-arranged late arrival, we can accept no change to your arrival date at your pre-booked holiday accommodation or request for an alternative property within 31 days of your original confirmed arrival date, as this will be treated as a cancellation. Any change that results in a reduction in the total number of persons travelling will be treated as a cancellation of that part of the booking. If the change results in our incurring cancellation charges, these will be passed on to you.

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